FREQUENTLY ASKED QUESTIONS
WHAT DO I NEED TO BRING?
We supply bedding, bowls and food for your pets. If bringing bedding from home, it must be machine washable. We do not accept any form of bean bag bed. You will need to bring your pets current vaccination card. Your dog MUST have a lead & correctly fitted collar. A coat for your dog in the winter to keep them extra warm. Your cat MUST be in a secure carry cage.
CAN I SUPPLY MY OWN FOOD?
Yes, you can bring your own food, however a $3.00 daily charge applies in peak times. All food must be clearly labelled with your animals name, and portion sizes need to be clearly documented. Please bring in only what your pet needs for their stay and a little bit extra. We feed only premium foods to our guests.
CAN I SUPPLY MY OWN BOWLS?
There's no need to bring your own bowls. Each of our bowls are washed and disinfected daily.
CAN I BRING MY PET TOYS?
Of course! But please limit it to TWO toys only. We are not responsible for any damage or loss of toys. We do NOT allow tennis balls as they block our drains, sorry!
WHY IS MY DOG SLEEPY WHEN THEY GET HOME?
It is normal for your dog to sleep more than normal when they get home. There is more stimulation and excitement when staying in our facilities than spending a day at home. Your dog also receives plenty of exercise and playtime, so it's not unusual for them to need a bit of extra rest after a big day! Once rested, they will be back to their normal self.
WHAT DO WE NEED TO KNOW?
Does your pet have any special requirements? We NEED to know to ensure we can provide the best care for your pet. You are responsible for telling us about any medical conditions that your pet may have. This includes details of any medication and instructions on how to administer it. If you have any behavioural concerns about your pet, such as being scared of other dogs, terrified or storms etc, we need to know. We also need to know your contact details such as address, phone number and emergency contact number. We rely on you to provide us with accurate information on your pets.
CAN I BRING BONES IN FOR MY DOG?
Yes you can! You must ensure you choose bones that are safe and will not cause your dog any damage. Make sure the bones are the correct size for your dog. We recommend bones that are completely edible such a lamb shanks, lamb flaps, lamb necks, chicken necks, and drumsticks. NO large marrow bones, as these can splinter and break your dogs teeth.
CAN I INSPECT YOUR FACILITIES?
Yes! We welcome inspections, however they are by appointment only, and we unable to offer morning inspections. Please note that Peak Boarding times inspections may be difficult.
WHY DO YOU BOARD TWO DOGS TOGETHER, BUT NOT CATS?
Boarding cats together means that we cannot monitor food consumption or toilet habits. We will allow it on the condition that you sign an additional agreement, stating that you are aware that we can not effectively monitor who is eating and using their bowls during their stay.
WHY DO YOU NEED A LEAD TO BE LEFT FOR DOGS AND A CARRY CAGE FOR CATS?
We need to have safe restraining devices for emergency evacuation procedures. Please ensure all leads, collars & carry cages are in good working order! Any arrivals without leads, collars or carry cages will NOT be boarded. You do have the choice to purchase these items from our retail store.
HOW LONG IN ADVANCE DO I NEED TO BOOK?
The more notice we have, the better! We base staffing levels and food onsite via our bookings. For this reason, we do NOT accept drop ins. Assuming that your animal meets the requirements, generally a couple of days notice is all we need during a non peak period. During School holidays, and particularly over the Christmas Holiday period, we require several weeks notice. Unfortunately we do not take last minute bookings unless under exceptional circumstances for existing customers.
MY ANIMAL NEEDS INJECTIONS AT 12HOURS APART, ARE YOU ABLE TO PROVIDE THIS?
Unfortunately, NO, we are not able to provide this. Although someone is always on site after 5pm, it is a private residence. The hours that we provide hands on care to your pets are from 8am - 5pm.
WHY DO YOU CLOSE DURING THE DAY?
The kennel runs on a strict time schedule, it's the only way we can provide the best care for your dog or cat, including our playtime, grooming and adhering to our strict cleaning routine. We are very busy washing dogs, running playtimes, cleaning, doing laundry, monitoring health, feeding and preparing for the next day. Our staff also need their lunch breaks as well!
WILL YOU OPEN OUTSIDE OF THESE HOURS?
We have a strict 'No Customers' outside of 5pm and 8am. For many reasons, including ensuring all dogs are settled and not disrupted, and so that staff can have appropriate family time. We are a small business, not a large chain hotel and do not have the resources to allow for 24 hour check in. We ask you that you please respect this. If you are unavailable to pick up or drop off during the designated times, then you MUST make an out of hours appointment time with staff during the booking process. Customers must adhere to the agreed out of hours pick up time, as our staff will meet you at the gate at the agreed time. Please give us plenty of notice if you need to change this time, and if you're running late, please leave us a message. Boarding costs must be paid for on, or before arrival.